Support User Access

The Support User Access feature allows you to grant Veza support access to your tenant temporarily. The Support team will have access for 12 hours once the permission is granted.

Upon expiration, the support account is automatically disabled and removed from the Users page. You can re-enable the account using the Veza Support User Access form.

Enable the Support User Access feature:

1. Log in as an administrator and go to Administration > Veza Support User Access.
2. Assign appropriate team(s) and role(s). Click Next.
3. Tick the checkbox to consent to support access for an initial 12 hours. Click Grant Access to Veza Support to enable the user.
4. Optional: Extend access by 24 hours using the Extend Access button.

Disable the Support User Access feature:

1. Navigate to Administration > Veza Support User Access.
2. Click Disable User